Austin, TX ph. 512-542-0500
Whole Health Plan Benefit Program
The Whole Health Plan benefit program offers qualified members, the opportunity to utilize comprehensive case management and care coordination services through the Whole Health Care Team (WHCT). The program is voluntary and intended to support the member as a primary touch point and provide professional, courteous, and friendly assistance.
The WHCT will make sure members have a knowledgeable and reliable advocate, are empowered to make informed decisions regarding their care, and feel supported in advocating for themselves. Together with the WHCT, members will find new ways to break down barriers to care in order to create the best healthcare experience possible.
Regular phone check-ins to listen and assess need
Active listening to understand personal health goals and integrate those needs into the overall healthcare plan
Assistance with navigation of the health plan
Guidance to reduce costs while still receiving great care
Support with understanding your doctors’ instructions and next steps
Coordination of medications with health plan providers and pharmacies
Coordination of visits with specialists and the primary health care team
Assistance with transitioning from hospital to home
When to Reach Out:
The Whole Health Care Team is ready to serve Whole Health Plan members when:
Admitted to the hospital
Starting to visit many different providers
Medical/visit costs are rising
Pharmacy/medication costs are rising
Confused by a complex medical treatment plan
Many visits to the emergency department or an urgent care
Who We Are:
Warren Brown, MD - Medical Director of Whole Health Care Team
Warren is board certified in both Internal Medicine (primary care for adults) and Pediatrics. He received his degree from Loma Linda University in 1998 and was dual board certified in 2002.
Warren worked in the Whole Foods Market Medical and Wellness Center, in Glendale, CA, from March 2014 until July 2019, caring for team members and their families. Prior to working with Whole Foods Market, he owned a primary care practice in Pasadena, CA, that incorporated a fitness center, with fitness trainers and registered dietitians, for 10 years.
Warren's focus was, and still is, to spend the time to listen to you and learn about your life. He will make sure that your needs are respected and integrated into your healthcare experience. He will focus on changes of lifestyle, rather than medications, to help you live your best.
Whether it be for a current illness or for prevention of future illness, he looks forward to listening to you and serving you with quality medical advice as well as empowering you to get healthier on your own. Together as a team, he will work with you to minimize medications, avoid unnecessary medical procedures, reduce emergency room visits, and keep you as healthy as possible so you can enjoy your home, family, and friends rather than spending time in medical offices or the hospital.
Nayiri Ketchedjan, NP - Team Lead, Whole Health Care Team
Nayiri Ketchedjian is a board-certified family nurse practitioner in Primary Care. She received her Master of Science in Nursing from Loma Linda University in 2010. She has worked at the Whole Foods Medical and Wellness Center, in Glendale, CA, since January 2019.
Prior to that, she worked as a Nurse Practitioner in Internal Medicine with a focus on chronic disease management and urgent care. Before becoming a nurse practitioner, she also worked a registered nurse for 16 years in various specialties in different hospitals in Southern California.
Nayiri is passionate about helping people become healthier. Her focus is to provide individualized and holistic care.
She believes in a focus on prevention and integrating diet and lifestyle changes in improving your health. She looks forward to hearing from you and working with you as a team to help you meet your health goals and improve your health.
During Business Hours:
After Hours (24-hour nurse call line): 888-629-3186
Hours of Operation:
Monday through Friday (except for holidays)
8:00am – 4:30pm (Pacific Time) – Los Angeles
10:00am – 6:30pm (Central Time) - Texas